Frequently Asked Questions
Everything you need to know about Haus of Planner products and services.
When will my order ship?
Most orders are processed within 1-3 business days. Once shipped, you will receive a confirmation email with tracking information.
Do you offer international shipping?
Yes, Haus of Planner ships worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
What is your return policy?
We offer a 30-day return policy for unused and unopened items. Please contact our support team to initiate a return request.
Are the planner pages fountain pen friendly?
Absolutely. We use high-quality, 120gsm paper designed to resist bleeding and ghosting, making our planners perfect for most pens and markers.
Can I cancel or change my order?
As we process orders quickly, please email us within 1 hour of purchase if you need to make any changes or cancellations.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.